IT Operations | Service Delivery | Business Continuity | Change Management | Outsourcing
Offering proven abilities to shape IT performance and responsiveness to business needs, with prominent contributions to technology integration initiatives, cost control, and customer satisfaction
Performance driven IT executive with the ability to capitalize on enterprise-level technology utilization to produce streamlined operations, networks, systems administration, telecommunications, and support center units. Confident straight forward leader with diverse operations and program management expertise to guide IT organizations, build consensus, and coordinate disparate groups to promote consistency and reliability.
PROFESSIONAL EXPERIENCE
Service Delivery Manager (Director Information Technology Operations) & Program Manager Affiliated Computer Services, Inc, Healthcare Division, Dallas, TX; Worcester, MA
2006 - 2009
Recruited as a strategic information technology leader tasked to manage ACS s largest North American healthcare client, UMASS Memorial Health Care. Provided leadership and management of $100 million contract with eight direct and 105 indirect reports, supporting over 1,600 physicians and 13,000 users in a 1,111 bed multi-site healthcare system.
Sr. Manager, Information Technology Services
Boston Medical Center, Boston, MA
2003 - 2005
Managed 3 direct reports and a staff of 50 professionals, supporting over 12,000 users at 17 individual locations. Oversaw a complex IT environment consisting of 400 servers, 5,000 workstations, and 280 clinical applications. Leveraged knowledge of client management strategies and project management methodologies for a leading Boston based healthcare provider.
Manager, Information Systems Support
Caritas Christi Healthcare Systems, Boston, MA
1999 - 2003
At Caritas Christi, the 2nd largest healthcare system in Massachusetts, I directed a multi-level IT group, in support of 11,000 employees at six hospitals and 15 secondary care facilities; utilized Meditech EMR and 140 clinical systems on 200+ servers and 5,000+ workstations.
Manager, Technical Support
State Street Bank and Trust Company, North Quincy, MA
1998 - 1999
Created Strategic Plan for a new business unit within the Mutual
Funds Global division, implemented this plan achieving a 20%
saving over previous year s budget while increasing regulatory
compliance, accuracy, responsiveness and a significant reduction
in downtime while exceeding original goals. Recruited and trained
all IT professionals in support of 4,000+ users and 300+ servers.
Organized test director training programs for project resources.
Resolved project testing and environment issues; mitigated risk
and managed defect tracking across all testing phases.
EMR & Healthcare Systems
Corporate Information Technology
Budget Management
RFP Management
Outsourcing
Program/Project Management
High Availability Planning
SLA Standards & Measuring
Quality Control & Improvement
Enterprise Resource Planning (ERP)
Emerging Technologies
Team Building
Data Warehousing
Vendor Management
Multiple Site Management
Systems Analytics
Manager, IT Support, IT Purchasing & Telecommunications
TAD Resources International, Inc., Cambridge, MA
1996 - 1998
Created and implemented strategic business plan for IT support while administering overall annual budget of $30 million dollars. Successfully hired, retained and trained staff to support 352 field offices while defining business CRM process and telecommunication needs and process, selection and implementation. Identified and managed license and maintenance compliance, contracts and vendor relationships.
ABBREVIATED ADDITIONAL CONSULTANT & PROFESSIONAL EXPERIENCE
IT Director, Member Board of Directors The Brain Aneurysm Foundation, Boston, MA
2001 - 2007
Created a long term strategic IT plan reorganizing all operating, research, and fundraising operations resulting in an increase in revenue of over 300% within six months. Proposed and reengineered the infrastructure; improved alignment and data sharing between all groups by directing the website redesign, integrating our donor databases, and consolidating all back-office systems and vendors. Sought and obtained legal representation on a pro bono basis with a large national Boston based firm.
CIO Procure Point World, Inc., Canton, MA
2005 - 2008
Founding member of the company, responsible for strategic decisions regarding the use of technology to achieve the business goals. Provided vision, strategy and overall business technology project management and provided a current knowledge and future vision of technology and systems to the company s competitive position. Determined long-term enterprise-wide information needs and developed the overall strategy for systems development and integration.
Project Manager, Enterprise Process Optimization (EPO) Group CVS, Woonsocket, RI
2006
Lead business unit through RFI-RFP and service provider selection process. Facilitated business unit communications through strategic discussions and potential delivery negotiations.
Project Manager Tufts University, Somerville, MA
2005 - 2006
Supported new CIO in prioritizing and managing a large backlog of IT projects. Managed process improvement methodologies and benchmarking initiatives for project selection and implementation.
Project Manager Partners Healthcare, Boston, MA
2005
Assisted with the relocation and planning for data center at Brigham and Women s Hospital, emphasizing clinical applications affected, communications with clinical areas, and vendor relationships.
EDUCATION
Boston College,
Masters of Science, James A. Woods S.J. Graduate School of Advancing Studies, Administrative Studies MIT Sloan School of Management, Executive Certificate in Management and Leadership, expected Dec 2010 Boston College,
Bachelor of Arts, Corporate Systems
